Contact
Let's Connect!
We're Here to Help
Whether you need technical support, want to contribute to the project, or have partnership inquiries, we have the right channel for you. Our community is welcoming, responsive, and eager to help.
An Active, Responsive Community
Our community members actively help each other every day
Response Times
What to Expect
Choose the right channel based on your needs and expected response time
Discord: Minutes to Hours
Real-time chat with community members. Best for technical questions, installation help, and general discussion. Most active during European and US business hours.
GitHub Issues: 1-3 Days
For bug reports and feature requests. Our development team reviews all submissions and prioritizes based on impact and community feedback.
Email: 2-3 Business Days
For partnership inquiries, sponsorship opportunities, press, and official association matters. Contact us at info@mage-os.org.
Weekly Tech Meeting: Every Tuesday
Join us at 3 PM CET (9 AM EST) on Discord. Discuss development progress, ask questions directly, and meet the core team. Everyone is welcome!
Contact Channels
Choose Your Contact Method
Different inquiries need different channels. Find the right way to reach us based on your needs.
Community Support
Get real-time help with Mage-OS installation, migration, development questions, and general discussion. Our most active support channel.
Bug Reports & Features
Found a bug or have a feature request? Open an issue on GitHub with reproduction steps and our team will review it.
Partnership & Sponsorship
Interested in becoming a Mage-OS partner or sponsor? We offer Bronze, Silver, Gold, and Platinum partnership tiers.
Weekly Tech Meeting
Join our Tuesday meeting at 3 PM CET to discuss development, ask questions, and connect with the core team. No registration needed.
Press & Media
For press inquiries, interviews, or media coverage requests, contact our communications team via email.
Official Association Matters
For legal, governance, or official association business, reach out to our administrative team.
Social Media
Stay Connected
Follow us on social media for the latest news, release announcements, and community highlights
FAQs
Frequently Asked Questions
Quick answers to common contact questions
What is the best way to get technical support?
Discord is our primary support channel. Visit our Discord page and ask in the #tech or #general channels. Community members and core contributors actively help answer questions.
How do I report a security vulnerability?
For security issues, please email security@mage-os.org directly instead of opening a public GitHub issue. We take security seriously and will respond promptly to investigate and address vulnerabilities.
Can I schedule a call with the Mage-OS team?
For partnership discussions or sponsorship inquiries, email info@mage-os.org to schedule a call. For general questions, the weekly Tuesday tech meeting is a great opportunity to speak with core team members directly.
How can I contribute to Mage-OS?
There are many ways to contribute: submit code on GitHub, help with documentation, test new releases, participate in discussions on Discord, or become a financial supporter. Visit our Community page to learn more.
Where can I find the association address?
The Mage-OS Association is registered in Germany at Reichensteinstr. 36, 69151 Neckargemuend, Germany. For legal correspondence, please use this address or email info@mage-os.org.
Send Us a Message
Can't find what you need above? Use this form for general inquiries. For faster support, we recommend joining our Discord community.
Ready to Join the Community?
Beyond just asking questions, become part of a global community building the future of open-source ecommerce. Whether you contribute code, documentation, ideas, or financial support—every contribution matters.
